Shipping & Returns
Shipping
We only ship within South Africa and to physical addresses, not to POBOX’s.
All our orders are couriered via The Courier Guy and have a tracking number and require signature.
FREE Shipping for orders above R1100
or
Flat shipping rate of R175 for any orders below R1100
Delivery Times:
- Johannesburg & Pretoria - Same day for orders couriered before 10am / Alternatively it will be delivered the following working day;
- Major Cities - Next working day delivery for orders processed before 3pm;
- Rural Areas - Up to 72 working hours; (We can also ship to The Courier Guys Kiosks which is faster)
- We do not ship during the weekend and public holidays;
Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.
International Shipping
We do NOT ship international.
Orders returned due to non-delivery
Please note that we do not hold any responsibility for any orders that are unable to be delivered by the courier service due to the customer supplying a wrong phone number or a wrong delivery address.
We will try our best to get in touch with the customer to advise him about delivery attempts, however if we do not receive any reply and the order is returned we will automatically refund the order excluding the delivery fee.
Returns Policy
You may return undamaged items within 2 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Incorrect/Damaged
In the case of incorrect/damaged – exchanges or replacements are the responsibility of Cigars.co.za and the relevant supplier. Please notify us of the incorrect/damaged within 2 days of receipt of the product.
Shipping and Handling
Shipping and handling charges are not refundable, unless an order has arrived damaged, incorrect or missing. The Cigars.co.za team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.
Return requests will be approved at the discretion of Cigars.co.za, please note that items arriving after the 7 working day return deadline will not be accepted and will be returned to sender.