- Terms & Conditions
Terms & Conditions
- By law we cannot sell tobacco to anyone under the age of 18 years.
- Cigars.co.za will not be held liable for any purchases made by underage customers who have given incorrect information.
Danger: Tobacco is addictive
The website allows a person (“user”) to place electronic orders ("order") for one or more products on offer as long as such products are available and not sold out.
A purchasing contract ("sale") between the user and Cigars.co.za shall be complete only once a user has placed an order and the payment has been processed fully, meaning Cigars.co.za has received and accepted the payment.
If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
i-PAY (instant EFT)
- Fast, Easy and Safe (http://instanteft.i-pay.co.za/)
- Accepts following banks:
- Capitec Bank
- Standard Bank
Paypal (Only for International)
- Paypal may only be used for trasactions out of South Africa
Pay in Store (Fourways - Johannesburg, South Africa) (Only Availble from September)
- Please select this if you prefer to personally pickup your order
- We will then e-mail you where to pick up and payment can be processed via card or cash
If you have any issues with payment, please contact us on +2771 351 8820
Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).
Please note that the stock of all items on offer is limited. Cigars.co.za will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.
If it happens that Cigars.co.za is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Cigars.co.za will let you know and you'll be entitled to a reimbursement for the rand value you have paid for such product.
Termination of Suspected Fraudulent Orders
Cigars.co.za reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.
On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Cigars.co.za may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on Cigars.co.za, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Cigars.co.za does not process refunds for orders suspected of fraud.
Products and Shipping
Products will be shipped as per the stated shipping times of the particular product ordered (see the “Shipping & Returns” tab on each product page). In this case that items in your cart were purchased from different events and different suppliers, shipping times will be as per the item in your cart with the longest estimated delivery time.
Please see our Shipping & Returns policy
Returns and Refunds:
Defective Items, Returns and Reimbursement
If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to Cigars.co.za within 7 days of delivery.
You will either receive a refund, or a credit on your account, or have the product replaced, depending on the situation.
Before an order is dispatched, customers are eligible to cancel their order at no charge to them.
You are allowed to cancel your order within 3 days of being placed if the order has not already been dispatched.
Once an order has been dispatched, the shipping and handling fee (If applicable) will not be refunded. You may cancel your purchase by contacting email@example.com or calling 071 351 8820.
Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 7 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 7 working day period Cigars.co.za reserves the right to refuse a return or exchange.
Refunds are offered in the original method of payment or into your account on Cigars.co.za. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.
Returns and Exchanges
Please see our Shipping & Returns policy or Exchange Policy for more information on returns and refunds.
Cigars.co.za has 3 return/exchange policies:
- Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is damaged/incorrect.
- Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired item we will process a refund to your Cigars.co.za account.
- Products eligible for return or exchange may be refunded into your original method of payment or to your Cigars.co.za account.
Please note that shipping fees are not refundable.
Cigars.co.za reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.
Cigars.co.za cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
Cigars.co.za retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the "Property Protection"). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Cigars.co.za.
The Protection of Data
Changes in General Conditions
Cigars.co.za reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T's & C's every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.